Benefit from Mission Critical's On-site Presence . . . Mission Critical's clients enjoy instant access to highly skilled, experienced network and system engineers from a wide range of technical disciplines. By leveraging this pool of resources, clients receive comprehensive net-work management and systems design expertise without the financial burden of hiring these resources internally.

The Mission Critical Difference . . . Mission Critical's clients utilize our experienced, on-site desktop support team to proactively manage their desktop environment and respond to user inquiries through our Technical Services Desk. An experienced account manager oversees the entire operation to insure the appropriate technical expertise is applied to each task and constantly monitors the workload for your site to maintain the highest efficiency and quality of service. With our Guaranteed Performance support package, our clients receive constant feedback on the status of all task items from the opening of the work order through each update toward completion. Nothing falls through the cracks. We guarantee it!

Experience & Training . . . Mission Critical's engineers receive continuous training to remain in the forefront of technology and to educate our clients about products that support their business needs. To insure our clients are receiving the highest quality technical advice possible, each of Mission Critical's senior engineers have a minimum of five years experience in the computing industry and all of Mission Critical's support technicians are Microsoft certified. Our account managers bring their five plus years of customer service experience to each client. 

Examples of the services our clients enjoy are . . .

• Comprehensive managed help desk solution and call center. The highest level of customer care!

• On-site desktop support and backoffice systems engineers to manage mission-critical systems.

• Network and desktop integration and support utilizing state-of- the- art technology and application software.

• Internet/Intranet mail systems and gateway management and integration.

• Network security analysis, firewall solutions, and security hardening.

• Infrastructure: data and voice cabling, patch panels, switched Ethernet, Cisco routers.

• Customized system design, integration and internetworking services. 

• 7x24 monitoring and response for mission-critical services.

• LAN/WAN related integration projects.

Mission Critical specializes in . . .

• Helping you develop your IT vision in support of your business focus.
  

• Refining your network system for optimum performance.
  

• Providing an unprecedented level of service, support and efficiency with managed solutions. 

Other Services: 

Operations Center & Help Desk

24x7 System Monitoring and Response

Network Design

Graphic & Web Design