| As our name implies, mission critical service is our business. Mission Critical Response is available 24x7 for those customers whose system uptime is critical to business operations. We design the systems we support and we support the systems we design. As part of our Guaranteed Performance offering, system and service monitoring and 24x7 response is included for all critical systems. |
| High availability, fault-tolerant system design, coupled with
around-the-clock monitoring and on-site response – a full service, 24 hour
technical support operation for our clients at a fraction of the cost of
internal staffing. |
| Mission Critical provides 1st and 2nd tier remote phone support to its current customers via Mission Critical’s Technical Support Desk. Customers have access to Technical Support Engineers during business hours (9 a.m. to 5 p.m.) Monday through Friday to resolve workstation and server issues, network connectivity problems and application inquiries. Most service requests are initiated via the Support Desk. |
| Mission Critical Support Technicians are Microsoft Certified Professionals with considerable experience resolving network, desktop and server issues. We support single LAN/one server outfits to routed WAN environments with thousands of users. We are a full support Help Desk. |
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Copyright ©
2000 Mission Critical Technical Services Corporation. All rights reserved.
Revised:
November 25, 2001 09:59 PM
