Why Outsource? Outsourcing IT is one of the most difficult decisions a company can make. It can also be one of the most strategic. One of the principle deterrents to making the move to outsource the IT function is the misconception of losing control of one's own computing environment. The reality is quite the contrary:

Outsourcing is a strategic management practice that clarifies your business focus and empowers companies to take advantage of the world-class capabilities of providers like Mission Critical Technical Services Corporation while maintaining complete control over their equipment, resources and IT vision for the future. 

The Mission Critical Difference . . . Mission Critical's unique and proactive approach to IT management is derived from years of technical management experience across a wide spectrum of technical disciplines. With Mission Critical as their outsourcing partner, clients achieve the highest level of IT efficiency and quality through a progressive approach to information technology management.

Mission Critical clearly separated itself from the pack when it launched its highly acclaimed Guaranteed Performance package to companies large and small in 1998. A Guaranteed Performance client pays a flat annual rate for a guaranteed service level, a fully staffed and trained technical support desk operation, instant access to network engineers, 7x24 monitoring and response and full time, on-site staff while maintaining complete control over their IT vision … A truly comprehensive, managed IT solution!

Solid Design Based on Corporate Vision . . . Mission Critical begins the process by teaming with the client to clarify their corporate IT vision and maximizes their potential based on the needs of the business and in support of the goals of the business. We collaborate on corporate security policies, desktop and datacenter hardware and software standards and the monitoring and response requirements of the client. Working side-by-side with our clients, we then define and document the architecture under which the "system" will operate. Mission Critical's technical managers, engineers and desktop technicians then carry out that vision for our clients with a performance guarantee, in writing, clearly defining Mission Critical's role in the operation, its commitment to event response and the operating procedures agreed upon based on our clients business needs. Few com-panies have this level of control over their internal IT functions.

A Model based on Mission: Commitment, Efficiency, Superior Quality. . . Mission Critical's approach to solving today's IT management problems differs drastically from the "body shop" approach uti-lized throughout the industry (i.e. renting technical expertise by the body, by the hour.) By providing a guaranteed performance service at a flat annual rate, we align our interests with those of our customers. In this unique model, high availability, optimum efficiency, and superior design and service quality are goals for our client and for us . . . the burden is on us, financially, to improve efficiency and eliminate downtime for our clients. Thus, our goal is to design an extremely well managed "system" with maximum efficiency and the highest level of quality. This can only be accomplished with a truly proactive, highly disciplined approach to support technology.

Are You Happy with Your Support? Our clients are thrilled!! Mission Critical's typical client is not typical at all. Our clients range from small but well-established interior design firms to the who's who in publishing, from software startups to major national datacenter hosting facilities, from CPR train-ing providers to one of the nations largest banks. Our clients compare us with the biggest names in IT just to let us know, there is no comparison. From routers to printers to datacenters, from desktops to web farms, Mission Critical's experience and proactive care make outsourcing your IT one of the most strategic business decisions you'll ever make!